Our data collection, classification, detection and tolling products have been combined together to become the Automated Vehicle Count & Classification (AVCC) product line. These directions are for anyone who needs support for either Peek or legacy-branded AVCC products, including:
Technical assistance is available from our Technical Support Department for Data Recorders, detectors, and tolling systems during the hours of 8:00 AM to 5:00 PM Eastern Time (ET), Monday through Friday, excluding major US holidays. Please use the contact information provided below, and tell the operator that you are calling about data, detection, or tolling device. Also provide relevant system or model information you are calling about.
Contact Information for AVCC Customer Support
Technical Support Toll Free Phone: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM ET
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1504
Technical Support Email: Tech.Support@peektraffic.com
Fax & email can be sent at any time and will be responded to as soon as possible.
Product Development Manager:
Vance Williams
AVCC Product Development Manager
Phone: 941-845-1266
vance.williams@peektraffic.com
Repair Returns
Equipment requiring repair may be returned to Peek Traffic, but you should first request a Return Material Authorization (RMA) number. An RMA can be obtained by calling the Technical Support Department during normal business hours, as described above. Alternatively, a fax or email RMA request can be sent at any time and will be responded to as soon as possible.
An RMA sheet will be faxed or emailed to you for inclusion with the returned item. Please attach one of the tags to the returned unit. Also attach one of the tags to the outside of the shipping container.
Return Material Authorization
To return equipment to Peek Traffic for repair or credit, Peek Traffic requires that you have a Return Material Authorization number. This number is issued by Peek Traffic Technical Support Representatives. You can have an RMA issued by phone, fax or email. You will need the following information when requesting an RMA:
Model Number, e.g. 'ADR2000'
Serial Number:, e.g. '1234-001'
Date of Manufacture: e.g. '3 May 2002'; May 3, 2002; 5/3/2002 etc
(These pieces of information are located on unit identification label)
And finally, a description of the problem
Repair Status
To check the status of an item that has already returned for repair under an issued RMA, call one of the numbers below:
Toll Free: 800-245-7660 (ask for any one of the following extensions: 1267 or 1284)
Main Switchboard: 941-845-1200 (ask for any one of the following extensions: 1267 or 1284)
Direct dial, call any one of the following numbers:
941-845-1267 (David Crum)
941-845-1284 (Martin Gornick)
Credit Returns
Equipment being returned for credit must be pre-approved by Peek Traffic sales department prior to return. Once Sales have authorized a return for credit, a RMA sheet will be sent for inclusion with the equipment. Please attach one of the tags to the returned unit. Also attach one of the tags to the outside of the shipping container.
Return Address
All returns must be sent to the following address:
Peek Traffic Corporation
Attention: Repair Department
2906 Corporate Way
Palmetto, Florida USA 34221
