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Technical Support For Data, Detection and Tolling Products
Product Support (Technical Assistance)
Technical assistance is available from our Technical Support Department
for Data Recorders, detectors, and tolling systems
during the hours of 8:00 AM to 5:00 PM Eastern Time (ET), Monday
through Friday, excluding major US holidays. Please use the contact
information provided below, and tell the operator that you are calling
about an intersection control device. Also provide relevant system
or model information you are calling about.
Technical Support Toll Free Phone: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM ET
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1506
Technical Support Email: Tech.Support@quixotetraffic.com
Fax & email can be sent at any time and will
be responded to as soon as possible.
Repair Returns
Equipment requiring repair may be returned to Peek Traffic after
first receiving a Return Material Authorization (RMA) number from
the call center. An RMA can be obtained by calling the Technical
Support Department during normal business hours as described above.
A fax or email can be sent at any time and will be responded to
as soon as possible.
An RMA sheet will be faxed or emailed to you for
inclusion with the returned item. Please attach one of the tags
to the returned unit. Also attach one of the tags to the outside
of the shipping container.
Return Material Authorization
To return equipment to Peek Traffic for repair or credit, Peek Traffic
requires that you have a Return Material Authorization number. This
number is issued by Peek Traffic Technical Support Representatives.
You can have an RMA issued by phone, fax or email. You will need
the following information when requesting an RMA:
Model Number ex. ADR2000
Serial Number ex. 1234-001
Date of Manufacture ex. 3May2002; May 3, 2002; 5/3/2002 etc
(Information is located on unit identification label)
Description of Problem
Repair Status
To check the status of an item that has already returned for repair
under an issued RMA, call one of the numbers below:
Toll Free: 800-245-7660 (ask for any one of the
following extensions: 1288, 1289, 1229, or 1287)
Main Switchboard: 941-845-1200 (ask for any one of the following
extensions: 1288, 1289, 1229, or 1287)
Direct dial, call any one of the following numbers:
941-845-1288
941-845-1289
941-845-1229
941-845-1287
Credit Returns
Equipment being returned for credit must be pre-approved by Peek
Traffic sales department prior to return. Once Sales have authorized
a return for credit, a RMA sheet will be sent for inclusion with
the equipment. Please attach one of the tags to the returned unit.
Also attach one of the tags to the outside of the shipping container.
Return Address
All returns must be sent to the following address:
Peek Traffic Corporation
Attention: Repair Department
2511 Corporate Way
Palmetto, Florida USA 34221
Contact Information
Technical Support Toll Free Phone: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM ET
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1504
Technical Support Email: Tech.Support@quixotetraffic.com
Fax & email can be sent at any time and will
be responded to as soon as possible.
Product Support Manager
Data Collection, Detection (non intersection control), and Tolling
Vance Williams, 941-845-1266
vance.williams@quixotetraffic.com
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